Training Program

The Union currently offers two levels of computer classes: Basic Computer Skills, and Advanced Computer Skills. These classes are held in person. To sign up, use the form below.

The Basic Computer Skills class is meant for members with little to no computer experience. Members will learn fundamental concepts such as identifying different parts of a computer and their functions, typing, creating folders, the basics of email and much more.

The Advanced Computer Skills class is meant for members who want to expand on their solid foundation in computers. Members will continue to develop their skills in Excel, learning how to use formulas and charts and exploring the more complex features included in Microsoft Office.

English as a Second Language classes are available for non-native English speakers in-person at the union's office. To sign up, use the form below. 

This training should teach members how to use the basic functions in Oracle’s OPERA software (a standard software used across the hotel industry), review job-specific terminology and common reports, and train them on problem solving, communication, and providing excellent customer service to hotel guests. As the first face many see upon arrival, the Front Desk Agent will greet and check guests in and out of their hotel rooms and ensure customers have a satisfying and enjoyable stay by responding to customer needs and coordinating amenities.

Due to the quick pace of the class, it is recommended that participants have a strong foundational knowledge of computers to ensure you can keep up with the material. While we welcome all those eager to learn, being comfortable with computer functions and navigating software will help you get the most out of the training. If you aren't sure that you're ready, we encourage you to sign up for one of our free computer courses first!

The Security Officer Training is the first step in obtaining a security guard registration card from the New York State Department of State. This eight-hour course covers the role of security officers, their legal powers and limitations, and how to handle emergency situations. Those who successfully complete the course will be issued a certificate, allowing them to apply for a license from the state. Please note that you are required to be a New York State resident, 18 years or older to enroll in this training.

The First-Aid & CPR training will teach life-saving skills, including choking protocols, performing CPR, and using an AED. The class will be taught by instructors certified by the American Heart Association. To sign up, use the form below.