Training Program

The Computer Skills class will begin with fundamental computer concepts and will progress to cover more advanced computer skills, such as Microsoft Excel. This class is held weekly for 11 weeks.

English as a Second Language classes are available for non-native English speakers in-person at the union's office. This class is held weekly for 11 weeks. To sign up, use the form below. 

This training should teach members how to use the basic functions in Oracle’s OPERA software (a standard software used across the hotel industry), review job-specific terminology and common reports, and train them on problem solving, communication, and providing excellent customer service to hotel guests. As the first face many see upon arrival, the Front Desk Agent will greet and check guests in and out of their hotel rooms and ensure customers have a satisfying and enjoyable stay by responding to customer needs and coordinating amenities.

Due to the quick pace of the class, it is recommended that participants have a strong foundational knowledge of computers to ensure you can keep up with the material. While we welcome all those eager to learn, being comfortable with computer functions and navigating software will help you get the most out of the training. If you aren't sure that you're ready, we encourage you to sign up for one of our free computer courses first!

The Security Officer Training is the first step in obtaining a security guard registration card from the New York State Department of State. This eight-hour course covers the role of security officers, their legal powers and limitations, and how to handle emergency situations. Those who successfully complete the course will be issued a certificate, allowing them to apply for a license from the state. Please note that you are required to be a New York State resident, 18 years or older to enroll in this training.

The First-Aid & CPR training will teach life-saving skills, including choking protocols, performing CPR, and using an AED. The class will be taught by instructors certified by the American Heart Association. To sign up, use the form below.